We endeavor to initiate the shipping of your products within 24 to 48 hours upon receiving your order in most cases. Please take note of our standard operating hours, which are from Monday to Saturday, 10 am to 6 pm. Order processing and dispatch are exclusively conducted during these hours. It is important to clarify that any delivery or dispatch timeframes mentioned on the website do not include weekends or local and national holidays.
- Order-to-Delivery Process:
- We strive to ship orders within 24-48 hours of placement.
- The products undergo a quality control inspection by our experts.
- Subsequently, the products are carefully packaged in eco-friendly paper packaging.
- Following this, our trusted delivery partners will transport the products to the address specified in the order.
- Delivery Partners:
We are committed to delivering excellent customer service, swift delivery, and cost-effective prices. We have partnered with several reputable domestic courier companies:
- India Post
- Trackon
- Dhelivery
- Estimated Time to Deliver:
Our delivery partners offer nationwide delivery, with second-day delivery available in select cities. No matter where you are, we ensure that your order will reach you within 3-7 business days from the date of purchase. Rest assured, all orders are dispatched in fully protected packaging to guarantee that the products arrive in perfect condition. However, we can not guarantee the timeliness of delivery in case of unforeseen circumstances.
- Delivery Charges:
We provide complimentary delivery for all orders except for Cash on Delivery (COD) orders. Orders placed via Cash on Delivery will incur an additional fee of Rs. 99.
- Order Tracking:
To track your order, simply utilize the tracking code provided in the email or whatsapp communication and visit the mentioned tracking page. If any issues arise regarding your shipment, please do not hesitate to contact us for assistance.
- Order Cancellation:
Should you wish to cancel an order you've placed, you can do so by logging in and canceling or by contacting us at orders@intimatequeen.com / whatsapp +919752658802 and providing the order number and Name. If applicable, your payment will be refunded to your original mode of payment within 4-5 working days.
If an order is canceled after the product has been shipped, we will process a refund once we receive the package back from our courier partners at our facility.
In the rare event that you have any queries or concerns, please feel free to contact us at hello@intimatequeen.com.