1. Please note that Shipping policy is mandatory for enablement of international and policy should include a number of days separately for domestic and international on the website.
We endeavour to initiate the shipping of your products within 2-5 working days of receiving your order in most cases. Please take note of our standard operating hours, which are from Monday to Saturday, 10 am to 6 pm IST. Order processing and dispatch are exclusively conducted during these hours. It is important to clarify that any delivery or dispatch timeframes mentioned on the website do not include weekends or local and national holidays.
Order-to-Delivery Process:
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We strive to ship orders within 2-5 working days of placement.
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The products undergo a quality control inspection by our experts.
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Subsequently, the products are carefully packaged in eco-friendly paper packaging.
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Following this, our trusted delivery partners will transport the products to the address specified in the order.
2. Delivery Partners: We are committed to delivering excellent customer service, swift delivery, and cost-effective prices. We work with Bluedart and Dhelivery for domestic orders and DHL for international shipments.
3. Estimated Time to Deliver:
Our delivery partners offer global delivery. No matter where you are, we ensure that your order will reach you in approximately 7 to 14 business days in the US, Canada, UK and Australia from the date of purchase. Rest assured, all orders are dispatched in fully protected packaging to guarantee that the products arrive in perfect condition. However, we can not guarantee the timeliness of delivery in case of unforeseen circumstances.
4. Delivery Charges:
We provide complimentary delivery for all orders except for Cash on Delivery (COD) orders domestically. Our International shipment fee is predicted at checkout for each order. Although we do offer free shipping on a certain value.
5. Order Tracking:
To track your order, simply utilize the tracking code provided in the email or WhatsApp communication and visit the mentioned tracking page. If any issues arise regarding your shipment, please do not hesitate to contact us for assistance.
Should you wish to cancel an order you've placed, you can do so by logging in and cancelling or by contacting us by clicking here and providing the order number and Name. If applicable, your payment will be refunded to your original mode of payment within 5-7 business days.
International orders cannot be cancelled once they have been dispatched.
In the rare event that you have any queries or concerns, please feel free to contact us by clicking here.
2. Kindly update the refund turnaround time on the website and the policy should include the number of days taken to process the refund and credit the amount to the customer's bank account. (For e.g. 5-7 working days).
Should you wish to cancel an order you've placed, you can do so by logging in and cancelling or by contacting us by clicking here. Please make sure to include your order number and name. If applicable, your payment will be refunded to your original mode of payment within 4-5 business days.
Please note: We only offer returns on Bra. We don’t offer returns on undies due to hygiene purposes.
3. We see that the "FAQs", section is blank, we request you to add the appropriate content or else hide the section for the time being.
Here are the FAQs:
How to Contact Customer Service:
Should you have any concerns or issues with your order, please reach out to our customer service team by clicking here. Our team is available to assist you promptly.
How to exchange for Defective Items:
We stand by the quality of our products. If you receive a defective item, please contact our customer service within 7 days of receiving your order. We will provide instructions for returning the defective item, and after inspection, we will send you a replacement of the same item or a similar product of equal value if the original item is unavailable.
How to exchange for wrong products delivered:
In the rare event that we have shipped the wrong item or size to you, please contact our customer service within 7 days of receiving your order. We will provide instructions for returning the incorrect item, and we will promptly send you the correct item.
What is your Refund Policy:
At Intimate Queen, we are committed to providing our customers with high-quality wellness intimates. In the event you receive the wrong size, a damaged product, or a subpar-quality product on your first purchase, we accept refund requests for bras within 7 days. No refunds will be accepted from your second purchase.
4. Kindly mention the complete business name "Pratima Essentials", on the website to proceed further.
Already added
5. Please share the renewed import and export license in PDF format.
Okay
6. We would request you to confirm to activate International payments along with 3Ds feature, where every transaction will go through an OTP verification process to successfully transact international payments. Kindly confirm if we can proceed further with the same.
Yes.