For orders placed before 6pm IST, we endeavour to process the same business day. Orders placed after 6 Pm IST will be processed the next business day.

During sale events and new collection launches, there may be a slighly longer processing time.

All Intimate Queen orders are packed with love.

Usually orders take 2 - 5 working days to ship pan India and 7 to 14 days for International locations.

Free Shipping on Non- COD orders (only for India): We offer free shipping on all non-cod orders.

Shipping charges applicable for international locations

COD Orders (only for India):

Orders above Rs. 1299 : Additionally Rs. 60 charged at checkout

Orders Below Rs.1299: Additionally Rs. 99 charged at checkout

If you wish to exchange or return an item, please read this policy carefully before making a purchase.

At Intimate Queen, we are committed to providing our customers with high-quality wellness intimates. In the event you receive the wrong size, a damaged product, or a subpar quality product on your first purchase, we accept refund requests for bras within 7 days. No refunds will be accepted from your second purchase.

Please note that we do not offer refunds for any underwear products. Once purchased, underwear items cannot be returned for a refund. However, if you receive faulty or damaged product(s), please initiate an exchange or replacement request.

We stand by the quality of our products. If you receive a defective item, please contact our customer service within 7 days of receiving your order. We will provide instructions for returning the defective item, and after inspection, we will send you a replacement of the same item or a similar product of equal value if the original item is unavailable.

In the rare event that we have shipped the wrong item or size to you, please contact our customer service within 7 days of receiving your order. We will provide instructions for returning the incorrect item, and we will promptly send you the correct item.

If your order arrives with visible damage due to shipping, please contact us immediately and provide photographic evidence of the damage. We will collaborate with the shipping carrier to resolve the issue and send you a replacement if necessary.

Should you have any concerns or issues with your order, please reach out to our customer service team at help@intimatequeen.com or whats app +919752658802. Our team is available to assist you promptly.

By making a purchase on our website or in our store, you agree to adhere to this "Exchange & Refund" policy for bras and underwear.

We recommend reviewing our policies periodically for any updates. Thank you for choosing Intimate Queen. We greatly value your understanding and support.